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Frequently Asked Questions

How do I reset my password?

To reset your password, click on the 'Forgot Password' link on the login page. Enter your email address, and we'll send you instructions to create a new password. For security reasons, password reset links expire after 24 hours.

Can I use EyeSync on multiple devices?

Yes, EyeSync is accessible on any device with an internet connection. You can use it on desktop computers, laptops, tablets, and smartphones. Your data syncs automatically across all devices, ensuring you always have access to the latest information.

How do I integrate EyeSync with my existing systems?

EyeSync offers various integration options. For standard integrations with popular systems, you can use our built-in connectors in the Settings > Integrations menu. For custom integrations, our API documentation provides all the necessary information. Enterprise customers receive dedicated integration support.

Is my data secure with EyeSync?

Yes, we take data security very seriously. EyeSync uses industry-standard encryption for all data, both in transit and at rest. We maintain HIPAA compliance and undergo regular security audits. Your data is backed up regularly, and we have comprehensive disaster recovery protocols in place.

How often is EyeSync updated?

We release minor updates and improvements every two weeks, with major feature updates quarterly. All updates are automatically applied to your account with no downtime. Release notes are available in your dashboard and via our newsletter.

Contact Support

Can't find what you're looking for? Our support team is ready to assist you.

Email Support

support@eyesync.com

Response within 24 hours

Phone Support

+1 (609) 488 9304

Mon-Fri, 9am-6pm EST

Live Chat

Available in your EyeSync dashboard

Instant support during business hours

Premium Support

Enterprise customers receive priority support with dedicated account managers and faster response times.

  • 24/7 priority support
  • Dedicated account manager
  • 1-hour response time guarantee
  • Custom training sessions
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